Description
Tags: Web3 Jobs • Cryptocurrency Web3 Jobs • Web3 Engineering Jobs • Blockchain Sales Jobs • Blockchain Senior Jobs • Blockchain Data Jobs • Blockchain Customer Support Jobs • Cryptocurrency Full Time JobsCustomer Support at Chainalysis is a globally distributed team dedicated to empowering our customers. Every day we help push forward our company’s goals of increasing product engagement and reducing customer churn. We strive to make our service a Sales differentiator by earning a reputation of unmatched excellence in the industry.We’re looking for a Customer Support Specialist who will support the Chainalysis platform and applications throughout their lifecycle. This role will provide best-in-class first-line customer support to our global customer base, focusing on regional timezone coverage. You’ll work with customers via email, chat, and phone to support all technical and product issues and account administration work, including customer account configuration/set-up, account access support, and internal admin requests.The ideal candidate will be detail-oriented, empathetic, and have a customer-first approach, and possess solid written communication, technical troubleshooting, and time management skills. In this role, you’ll:Build a close-to-expert understanding of our products and servicesRespond to customer inquiries regarding the Chainalysis platform and ensure the customer finds a satisfactory solutionPartner with Customer Success, Sales, and/ or Engineering to help identify product issues and resolve themPartner with senior members of the support department to identify and provide support for process improvements on all aspects of the support roleAnswer advanced product usage and technical questions across our product suiteProactively engage with the various customer profiles that make up our customer baseSeamlessly switch from reactive inbound support requests via email, chat, and phone channels to proactive outreach for new and existing customersWe’re look