Description
Tags: Web3 Jobs • Web3 Remote Jobs • Cryptocurrency Community Jobs • Blockchain Web3 Jobs • Web3 Non Tech Jobs • Blockchain Contract Jobs • Blockchain Full Time JobsCustomer Support Representative – Impact Brands DecosystemContract • Remote • Web3 / Blockchain EcosystemAbout the RoleDMD Solutions is partnering with Foundations United to find the next Customer Support Representative to support the Impact Brands Decosystem — a decentralized collective of blockchain-powered brands that are redefining how people interact with technology, communities, and real-world products.This ecosystem includes brands that have launched their own blockchains to support decentralization in their industries. Use cases span AI-supported video conferencing tools, on-chain tracking of the foods we consume, decentralized finance, digital identity, loyalty systems, and more.The brands within the ecosystem are actively changing how the world interacts, transacts, and builds trust in digital and physical spaces.Customer Service plays a critical role in that mission — combining human empathy, AI-powered automation, on-chain transparency, and community-driven support models.If you enjoy helping people, solving problems, and contributing to next-generation support models in Web3, this role is for you.Role OverviewThe Customer Support Representative provides fast, accurate, and empathetic support to members, customers, and community contributors across the Impact Brands Decosystem.This role blends high-quality human support with AI-assisted workflows, on-chain ticketing, and tokenized recognition systems. You will support inquiries related to products, memberships, benefits, wallets, nodes, NFTs, accounts, and participation across multiple blockchain communities.You will work in a global, decentralized, async-first environment and collaborate with AI teams, brand leads, community managers, product teams, and engineering partners.ResponsibilitiesDaily Support & Service DeliveryRespond to customer