Description
Tags: Web3 Jobs • Blockchain Remote Jobs • Blockchain Web3 Jobs • Cryptocurrency Paid Relocation Jobs • Web3 Full Time JobsMercier Consultancy is excited to announce a fantastic opportunity for a Croatian Speaking Customer Service Representative at an innovative Blockchain Company. As part of our team, you will play a vital role in providing exceptional service to our Croatian-speaking clients, assisting them with their inquiries about our blockchain services.In this position, you will leverage your language skills to communicate effectively and ensure that clients receive the support they need. If you are passionate about customer service and eager to explore the fascinating world of blockchain technology, we encourage you to apply!ResponsibilitiesHandle customer inquiries in Croatian via multiple channels, including phone, email, and live chatEducate clients about blockchain fundamentals and the features of our productsDocument customer interactions and maintain accurate records in our CRM systemCollaborate with technical teams to address complex client issues and enhance overall customer satisfactionProvide regular updates to clients about new developments in our servicesCollect and share customer feedback to improve support and product offeringsFoster a supportive team atmosphere through effective communication and collaborationFluency in Croatian and English, both spoken and written, is requiredExperience in customer service or support roles is preferred, ideally within the tech or blockchain industryExcellent communication skills, with a talent for explaining complex information clearlyStrong problem-solving capabilities to effectively handle customer inquiriesDetail-oriented with a dedication to ensuring customer satisfactionAbility to work efficiently in a fast-paced environment and adapt to changing demandsGenuine interest in blockchain technology and a willingness to learnCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Fl