Description
Tags: Web3 Jobs • Cryptocurrency Web3 Jobs • Cryptocurrency Trading Jobs • Blockchain Non Tech Jobs • Blockchain Legal Jobs • Web3 Compliance Jobs • Cryptocurrency Operations Jobs • Cryptocurrency Aml Jobs • Blockchain Manager Jobs • Blockchain Data Jobs • Blockchain Finance Jobs • Web3 Policy Jobs • Cryptocurrency Full Time JobsWhat you'll be doing: Deliver client support and resolve complex account management issues across multiple channels (email, phone, and face-to-face).Strong understanding of our business operations, with the ability to effectively address client issues and concerns.Serve as the point of contact for customer issues, handling escalations with prompt, accurate, and comprehensive responses.Conduct deep-dive investigations into root causes of customer's issues; collaborate with internal stakeholders to implement long-term structural fixes.Partner with Business Units and IT on the implementation of new initiatives, manage client notifications, and ensure seamless communication of platform updates.Participate in User Acceptance Testing (UAT) for new features, providing actionable feedback for platform improvement.Keep abreast with MAS (Monetary Authority of Singapore) requirements and guidelines that pertain to retail customers.Draft, refine, and maintain Standard Operating Procedures (SOPs) and internal policies to ensure operational scalability and relevance.Bring fresh perspectives to the table to enhance service delivery and operational efficiency.What we're looking for:Minimum 4 years of experience in customer service/client support operations within a retail brokerage, cryptocurrency firm, Fintech, or bank.Bachelor’s Degree in Finance, Economics, Business, or a related field.Advanced understanding and/or experience working in a Cryptocurrency/Blockchain/Fintech/Finance Trading domain preferredDemonstrated experience in account opening AML/CFT requirements is anadded advantagePossesses strong communication/interpersonal skills and the ability t