Description
Tags: Web3 Jobs • Cryptocurrency Web3 Jobs • Blockchain Research Jobs • Blockchain Trading Jobs • Cryptocurrency Engineering Jobs • Blockchain Analyst Jobs • Blockchain Remote Jobs • Cryptocurrency Compliance Jobs • Web3 Operations Jobs • Cryptocurrency Finance Jobs • Blockchain Customer Support Jobs • Web3 Policy Jobs • Cryptocurrency Full Time JobsWorking At BitsoWe are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.Your Purpose Customer Support is a strategic and important area in Bitso. We want our platform to be a place where our users feel supported in terms of time, quality, and experience. And that’s why the Customer Support Agent role is a key partner in making things happen, proactively looking for solutions, and bringing new ideas to the table. This role will own the end-to-end customer process and will work across different areas such as Compliance, Engineering, Fraud, and Platform while using different digital channels and a ticketing system that will include customer queries, complaints, and account verifications.Reports ToCustomer Support SupervisorWho You Are Proven English and Spanish.Located in México.Passion & love for the customer service industry.6 months to 1+ years of experience as a Customer Support Agent, Customer Service Agent.Willing to adapt to different working schedules, flexibility, and the ability to work under pressure and handle different client cases.Strong communication skills, experience in direct or digital contact with clients.Experience with different channels of support, including voice, e-mail, social, and/or chat.We value honesty, integrity, and proactive and meticulous people. With a great sense of responsibility a