Description
Tags: Web3 Jobs • Blockchain Web3 Jobs • Web3 Research Jobs • Blockchain Non Tech Jobs • Web3 Legal Jobs • Web3 Compliance Jobs • Cryptocurrency Content Jobs • Cryptocurrency Security Jobs • Blockchain Operations Jobs • Blockchain Data Jobs • Web3 Finance Jobs • Web3 Ai Jobs • Web3 Full Time JobsWe are seeking a highly motivated and experienced Product / Implementation Specialist to join our team, focusing on institutional digital asset custody clients. This role is the critical link between our clients and our product, requiring deep expertise in digital asset custody processes, regulated finance, entity structures, and execution-focused problem-solving.Key ResponsibilitiesThe specialist will manage the end-to-end lifecycle of institutional clients from onboarding, integration, and ongoing product support, ensuring a seamless and secure experience.Client Solutions & ImplementationLead the Client Journey: Serve as the primary product expert and technical point of contact for institutional clients, addressing complex questions regarding custody, security, and settlement processes.Define Solution Structures: Scope out complex client requirements (e.g., custom staking strategies, complex settlement workflows) and design precise product and operational structures that meet these needs while adhering to regulatory constraints.Drive Project Execution: Coordinate and project-manage implementation plans across cross-functional teams, including Technology, Operations, Compliance, and Legal, to ensure the timely and accurate delivery of client services.Operational Documentation: Develop and maintain detailed internal documentation, implementation playbooks, and standardized operational procedures for core client-facing processes.Product & Process ImprovementBuild Client Empathy: Interact proactively with customers to deeply understand their workflows, build strong relationships, and ensure their needs are accurately met by our product offering.Gather Intelligence: Synthesize