Description
Tags: Web3 Jobs • Blockchain Web3 Jobs • Web3 Research Jobs • Blockchain Trading Jobs • Blockchain Remote Jobs • Web3 KYC Jobs • Blockchain Legal Jobs • Blockchain Compliance Jobs • Cryptocurrency Content Jobs • Cryptocurrency Senior Jobs • Cryptocurrency Manager Jobs • Blockchain Finance Jobs • Cryptocurrency Customer Support Jobs • Web3 Policy Jobs • Web3 Full Time JobsWorking At BitsoWe are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.Your PurposeThe Customer Support (CS) Supervisor at Bitso is responsible for leading, training, developing, and guiding our customer support agents to ensure they provide the best experience to our users. The role also involves devising strategies to create effective and valuable content for our various communication channels. Additionally, this position is responsible for formulating and implementing service and productivity strategies within the CS team.Reports ToCustomer support & KYC managerWho You AreFailure to meet any of the following required qualifications could result in an automatic rejection.Dynamic mindset, prepared to adapt and possessing an open-minded approach.Proactive in driving process improvements and willing to challenge the status quo.Experienced in leading teams and collaborating across different areas within a company.Passion for serving customers, continuous learning, and working with people.Strong problem-solving skills, a 'hands-on' approach, dedicated to finding solutions, and always focused on personal development.Outstanding interpersonal, proactive, and leadership skills.Results-oriented. Driven to improve efficiencies while taking care of our customers.Fluency in both English and Spanish. Por