Description
Tags: Web3 Jobs • Blockchain Web3 Jobs • Blockchain Research Jobs • Blockchain Developer Jobs • Cryptocurrency Trading Jobs • Cryptocurrency Engineering Jobs • Web3 Analyst Jobs • Web3 Remote Jobs • Blockchain Exchange Jobs • Cryptocurrency Python Jobs • Web3 Security Jobs • Cryptocurrency Javascript Jobs • Cryptocurrency Manager Jobs • Cryptocurrency Data Jobs • Blockchain Finance Jobs • Cryptocurrency Customer Support Jobs • Web3 Policy Jobs • Cryptocurrency Full Time JobsWorking At BitsoWe are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.Your PurposeThe Bilingual Tech Support Analyst is a strategic liaison between our TOP business users and the technology that supports it. By providing deep technical troubleshooting and seamless API support, the ideal candidate ensures that partners can navigate the world of blockchain, cross-border payments, and local fiat transactions with confidence. This role is vital for maintaining user trust and driving product adoption within a highly dynamic digital asset ecosystem, directly contributing to a world-class customer experience.Reports ToBusiness Technical Support ManagerWho You AreThe ideal candidate is a technically proficient communicator who thrives in the fast-paced fintech and crypto space.Languages: Full fluency in both English and Spanish (written and spoken) is required.Technical Skills: Strong troubleshooting ability regarding web-based and distributed systems, RESTful APIs (JSON/XML), and blockchain concepts such as wallets, transactions, and gas fees.Tools: Proficient with Zendesk, Postman, curl, and browser developer tools. Familiarity with Jira is preferred.Programming: Basic scripting or programming s