Description
Tags: Web3 Jobs • Cryptocurrency Web3 Jobs • Web3 Research Jobs • Web3 Developer Jobs • Cryptocurrency Trading Jobs • Blockchain Non Tech Jobs • Blockchain Exchange Jobs • Cryptocurrency Legal Jobs • Cryptocurrency Compliance Jobs • Web3 Security Jobs • Web3 Operations Jobs • Blockchain Product Manager Jobs • Blockchain Quality Assurance Jobs • Blockchain Manager Jobs • Blockchain Data Jobs • Web3 Finance Jobs • Cryptocurrency Ai Jobs • Cryptocurrency Full Time JobsBinance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.ResponsibilitiesProduct Planning & Lifecycle Management: Responsible for the end-to-end product lifecycle of Customer Service (CS) management systems, specifically focusing on Quality Assurance (QA), Performance Management, Learning & Training systems, and Notification Centers.Multi-Channel Support Optimization: Maintain and enhance multi-channel service tools (Ticketing System, Email, Whistleblowing, Outbound), ensuring stability and operational efficiency for global CS teams.Efficiency & Intelligence: Leverage AI and automation to upgrade traditional management workflows. Examples include AI-assisted QA scoring, automated performance reporting, and smart task distribution.Stakeholder Collaboration: Partner closely with CS Management, QA, Training, and Compliance teams to identify operational bottlenecks and translate complex business requirements into